Results-driven IT Specialist and Network Engineer with over 3 years of experience in telecom and enterprise IT environments, transitioning into a Junior Pre-Sales Engineer role. Proven ability to support technical sales activities, develop product expertise in cybersecurity and networking solutions, and contribute to proposals, RFPs, and technical documentation. Eager to leverage strong foundational knowledge in networking, security operations, and meticulous documentation skills to grow into a future cybersecurity leader at GTS Holding.
IT Specialist - Team Leader
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Summary
Led daily IT support operations, overseeing team performance, managing security infrastructure, and ensuring SLA compliance and operational continuity through advanced technical support and proactive monitoring.
Highlights
Led daily IT support operations, overseeing team performance, monitoring KPIs, and ensuring 99.9% SLA compliance for critical IT services.
Managed and maintained robust security infrastructure, including Sophos Firewall, Fortinet, and Kaspersky Security Center, to protect critical assets and ensure compliance.
Administered Active Directory, Exchange Server, and Microsoft 365, optimizing user lifecycle management and ensuring secure collaboration.
Implemented and managed proactive monitoring solutions (Zabbix) to detect and resolve potential issues before business impact, enhancing system uptime.
Coordinated with cross-functional departments to ensure seamless system availability, robust data security, and continuous operational continuity.
GNOC FO Engineer
Smart Village, MTN, South Africa
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Summary
Provided L1 RAN support for MTN South Africa, ensuring network stability and operational excellence across enterprise telecom infrastructure through incident management and cross-functional coordination.
Highlights
Delivered L1 RAN technical support for MTN South Africa, ensuring network stability and optimal performance across enterprise telecom infrastructure.
Managed and resolved critical incident tickets from monitoring systems, performing root cause analysis to minimize service disruption and enhance network reliability.
Coordinated critical incident escalations with resolver teams, ensuring timely resolution and maintaining high service availability for affected sites.
Mentored new team members and interns, fostering operational readiness and adherence to performance standards in a multinational shift-based environment.
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Bachelor
Communications & Electronics Engineering
Grade: GPA 2.6 (Good+)
Courses
Graduation Project: Designed and implemented a high-availability and secure network system for an enterprise, incorporating Switches, Routers, and Firewalls with SSH for remote access and Honeypot technology for intrusion detection and information capture. Project Grade: Excellent (A+).
Routing: EIGRP, OSPF, RIP, BGP, IP Routing, Switching: VLAN, VTP, STP, ETHER Channel, Network Administration, Sophos Firewall, Fortinet, Kaspersky Security Center, Honeypot Technology, 2G, 3G, LTE Technologies, Huawei CME, Huawei Tools, Huawei BSC, Huawei RNC, Data Center Troubleshooting, Network Infrastructure Troubleshooting, VPN Configuration, Security Compliance.
Windows Server, Active Directory, Exchange Server, Microsoft 365, WDS (Windows Deployment Services), Zabbix, VOIP, CRM, User Lifecycle Management, Group Policies, Mailbox Administration.
Technical Documentation, Writing Skills, Presentation Skills, Cross-functional Coordination, Incident Management, Escalation Handling, Problem-Solving, MS Office (Word, Excel, PowerPoint).
Python, C++.
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Summary
Designed and implemented a comprehensive network system for an enterprise with multiple branches, prioritizing high availability and robust security to ensure continuous operations and data protection.